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[Help] UC Browser won't play videos on facebook normally

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Post time: 5-4-17 17:46:12
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When I click play button video starts and every frame repeats many times.I also tried incognito mode but got same result(other browsers play very well).
I have recorded my desktop for better understanding.

UC Browser issue.mp4

15.43 MB, Downloads: 16

Post time: 6-4-17 06:30:36
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yes, I have faced Facebook video problem+ some other problems too. I think they need to Update the Chromium Engine.
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Post time: 6-4-17 18:56:34
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hi friend,
plz offer us some link and the error screenshot to help you check better~
wait for your reply~have good day
Post time: 7-4-17 02:45:12
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I have recorded my desktop for better understanding.

I think this is better than screenshot.

Post time: 7-4-17 07:33:19
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Edited by Vazha Gelashvil at 7-4-17 07:34
MissUC_Cindy 6-4-17 18:56
hi friend,
plz offer us some link and the error screenshot to help you check better~
wait for your r ...

Hello,first of all thank you for your attention.I think the recorded video is much more helpful and useful then screenshot because by this way I made  a comprehensive report about the problem.So,if I upload a screenshot  I will cut many moments about the problem I have even now despite of upgrading to the latest version of UC Browser,which is my favorite browser.So,if the video is allowed to be uploaded,it would be awesome to be discussed.Thanks in advance.
Post time: 8-4-17 19:05:52
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Vazha Gelashvil 7-4-17 07:33
Edited by Vazha Gelashvil at 7-4-17 07:34

Hi friend,

We do agree that the recorded video is much more helpful, and we also understood your problem~ But our tech team is still needing the specific link for further check, would you plz offer us some links for better help?

Many thanks~~~~
Post time: 13-4-17 14:16:03
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Post time: 13-4-17 14:16:39
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MissUC_Cindy 8-4-17 19:05
Hi friend,

We do agree that the recorded video is much more helpful, and we also understood your  ...

Here is the link
https://www.facebook.com/BetAdvisor/videos/1249413711738582/
Post time: 14-4-17 18:13:11
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Vazha Gelashvil 13-4-17 14:16
Here is the link
https://www.facebook.com/BetAdvisor/videos/1249413711738582/

Hi dear,
we've tested the link and found it can play normally. Would you plz clear caches or uninstall UC browser and reinstall it to have a try?

So sorry for bringing you inconvenience~
Post time: 17-4-17 23:30:41
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MissUC_Cindy 14-4-17 18:13
Hi dear,
we've tested the link and found it can play normally. Would you plz clear caches or unins ...

Hi,
I tried full uninstall+registry cleanup with revo uninstaller but still have the same problem.
Post time: 17-4-17 23:30:58
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MissUC_Cindy 14-4-17 18:13
Hi dear,
we've tested the link and found it can play normally. Would you plz clear caches or unins ...

Hi,
I tried full uninstall+registry cleanup with revo uninstaller but still have the same problem.
Post time: 18-4-17 17:55:28
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Vazha Gelashvil 17-4-17 23:30
Hi,
I tried full uninstall+registry cleanup with revo uninstaller but still have the same problem. ...

What is the browser version you are using?
Where did you download it?
Does this problem happen in other websites? Or just in Facebook?
Post time: 19-4-17 15:48:56
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MissUC_Kay 18-4-17 17:55
What is the browser version you are using?
Where did you download it?
Does this problem happen in ...

I upgraded my windows 10 to Build 15 and the problem gone.
Thank you for your attention.
Post time: 19-4-17 19:55:17
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Vazha Gelashvil 19-4-17 15:48
I upgraded my windows 10 to Build 15 and the problem gone.
Thank you for your attention.

Hi buddy,
Thank you for your reply.
In order to further check it,our tech team still needs the info:
What is the browser version you are using?
Where did you download it?From google play store or our official site or?
Does this problem happen in other websites? Or just in Facebook?

Looking forward to hearing from you.
Nice day~
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