| |

UC FORUM

 Forgot password?
 register
View: 3264|Reply: 19

[Help] UC Browser refuses to open

[Copy link]
Post time: 16-6-17 05:13:59
| Show all posts |Read mode
My computer froze up and UC Browser won't open because of that issue. Now I am getting a pop up message saying that I have to reinstall the program in order to fix the problem.

Why is my UC Browser refusing to open? Can somebody please explain this to me? I do not want to uninstall the browser and then lose everything.

Thank you.
Post time: 16-6-17 07:23:41
| Show all posts
Never mind. I had to reboot the computer in order for the browser to work again.
Post time: 16-6-17 18:08:40
| Show all posts
BradyBunchFan 16-6-17 07:23
Never mind. I had to reboot the computer in order for the browser to work again.

Hey dear~

For this problem, it's probably because of the froze up issue so UC Browser can'e be opened normally. But plz no worries, if you backup your data before your uninstall it, it will not lost everything. You can login your UC account, and backup everything you want(bookmarks or others), then uninstall it and reintall it, the data will be still there~ And plz notice that if you uninstall it, plz don't choose to delete all your data and history. Plz have a check the screenshot below.


Would you plz also offer us screenshot for further check?
Wonderful day~
uninstall.png
Post time: 16-6-17 18:22:52
| Show all posts
MissUC_Cindy 16-6-17 18:08
Hey dear~

For this problem, it's probably because of the froze up issue so UC Browser can'e be op ...

Thank you for replying back. I don't have a screenshot to take now and I apologize for that.
Post time: 16-6-17 18:57:51
| Show all posts
BradyBunchFan 16-6-17 18:22
Thank you for replying back. I don't have a screenshot to take now and I apologize for that.

It's OK dear~

Maybe you can try to reinstall it and see what happens

Wonderful day~
Post time: 16-6-17 19:20:38
| Show all posts
MissUC_Cindy 16-6-17 18:57
It's OK dear~

Maybe you can try to reinstall it and see what happens

But if I reinstall it, I will lose everything and I do not have an account.
Post time: 17-6-17 02:36:36
| Show all posts
Now the issue is happening again.

Post time: 17-6-17 02:58:03
| Show all posts
Now the browser is freezing on startup, I can't even add a bookmark on it.
Post time: 17-6-17 18:47:30
| Show all posts
Dear friend.
If you browser version is below 6.120, please try to download it and update.
If you are using version 6.120, please try to reinstall, but when you uninstall, don't tick Delete all personal configuration and data.

Hope it is helpful~

Post time: 19-6-17 18:25:41
| Show all posts
MissUC_Cassie 17-6-17 18:47
Dear friend.
If you browser version is below 6.120, please try to download it and update.
If you are ...

I reinstalled it and was able to get everything back. I believe that the browser is the latest version though.
Post time: 20-6-17 16:01:19
| Show all posts
I believe that the browser is the latest version though.

To check if uc browser is the latest version click the icon in the top right>check for latest update
I hope i helped
Post time: 20-6-17 20:40:35
| Show all posts
BradyBunchFan 19-6-17 18:25
I reinstalled it and was able to get everything back. I believe that the browser is the latest ver ...

Hey dear~

It seems there has some problem when you install UC Browser, did you try to delete it and reinstall it again? Does it work or not?

Wonderful day~
Post time: 10-7-17 20:28:30
| Show all posts
MissUC_Cindy 20-6-17 20:40
Hey dear~

It seems there has some problem when you install UC Browser, did you try to delete it a ...

I did and it does work now.
Post time: 10-7-17 20:33:29
| Show all posts
Freedom210 20-6-17 16:01
To check if uc browser is the latest version click the icon in the top right>check for latest updat ...

You did help, thank you.
Post time: 11-7-17 19:20:01
| Show all posts
Hi, dear friend.
So glad to hear that the problem is solved.
If you have any other trouble in future, you are welcome to contact us anytime~

Thanks for your great support!
Post time: 11-7-17 19:34:35
| Show all posts
I just got a notification saying that my post didn't get approved in another thread and it got deleted. Why is that?
Post time: 11-7-17 19:35:52
| Show all posts
5 hour(s) ago
Your reply was not approved, it has been deleted!
Content: This is happening to me again. ...
Post time: 14-7-17 22:43:29 From the mobile phone
| Show all posts
Dear.sir pls my all email.sating and my and wtp in not open and forward to pic and video pls sating web dear
Post time: 15-7-17 19:47:55
| Show all posts
royal.r ar 14-7-17 22:43
Dear.sir pls my all email.sating and my and wtp in not open and forward to pic and video pls sating  ...

I do not understand what you are trying to say.
Post time: 17-7-17 17:52:32
| Show all posts
BradyBunchFan 11-7-17 19:35
5 hour(s) ago
Your reply was not approved, it has been deleted!
Content: This is happening to me aga ...

Dear friend,
Does the problem you were facing with still persist?
Same error prompt?
You have to log in before you can reply Login | register

Points Rules

Dark room|Mobile|UCWeb Inc.    

24-8-17 16:26 GMT+8

Quick Reply To Top Return to the list