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[Recorded] Cannot play netflix content

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Post time: 10-4-15 08:58:15
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Whenever i try playing netflix content on UC - it errors out due to:

Missing Component
We cannot find all the required components to play Netflix on this device. Please visit chrome://components, locate the WidevineCdm component, and click the "Check for update" button.

Looks like the component is not prebuilt ... and i've no idea how to build it.
Can it be included in next releases please ?

Thank you

Post time: 22-7-15 13:50:17
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BigT 21-7-15 11:20
Have same problem and tried to update but nothing happens.
Please advise, thank you

Hi,dear customer,
did you meet this problem also in the https://www.netflix.com  ?if yes, we have test the site will display same with other browser,it need pay for the watching,if you do mean this,please provide the screenshot and your detail operates to us check,we can locate it clearly and help you better,waiting for your reply.

Thanks so much for your support ^^
Post time: 10-4-15 17:48:38
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hi, dear nidus123
miss uc is coming.

can you tell me with a detailed url and screenshot for us to check your problem much clearly? it can help us to know it much clearly~ is it ok?

look forward to your reply~
thx so much~ good day!
Post time: 20-4-15 15:30:31
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Edited by MestreMacC at 20-4-15 15:33

i have the same error and when i try upload the image on imagur with ucbrower an error occured, the image not upload, i don't know what's wrong .-. work when i used mozila firefox brower .-.


Post time: 20-4-15 17:08:39
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MestreMacC 20-4-15 15:30
Edited by MestreMacC at 20-4-15 15:33

i have the same error and when i try upload the image on im ...

Hi,dear MestreMacC~
Thx for your contact.
If you mean problem only with uc browser, happen in all images or individual ones ? Would you plz provide us the info to test ?
1. Your handset type:
2. Browser version: menu>help>about(including the build time and pf No.)
3. ID: http://bz.uc.cn/en (visit this link,then get the numbers)
4. Image sizes/name/url:
5. Specific site url:
6. Operation steps:
We will test it for you.Nice day!!
Post time: 22-4-15 14:58:25
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1. Your handset type:
PC

2. Browser version: menu>help>about(including the build time and pf No.)
4.0.4895

3. ID: http://bz.uc.cn/en (visit this link,then get the numbers)
Thank you for using UCWEB tracking system
Next

That just sits there and does not do anything when you click next


4. Image sizes/name/url:
N/A

5. Specific site url:
http://www.netflix.com

6. Operation steps:
- Login to Netflix
- Play anything
Post time: 21-7-15 11:20:05
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Have same problem and tried to update but nothing happens.
Please advise, thank you
Post time: 1-8-15 00:44:13
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I am facing the same problem:

First it won't login, raising invalid user error. once you change from fast mode to compatible mode, it will login, but videos will get no image, but audio and sub only.

It is all about that WidevineCdm component, which is in chrome, but missing in UC.

Love UC and Netflix a lot, moving back to chrome for now. please fix it ASAP!
Post time: 1-8-15 13:45:51
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nidus123 22-4-15 14:58
1. Your handset type:
PC

Hi my dear friend,
Sorry for the long delay, how about your problem? Is this be solved?
Did you tried the new version 5.2.2 ? How about that?
If problem still persists, can you tell us do you mean you cannot upload pic in this website?
Also like friend, MestreMacC, the same problem? Could you plz give us the error screenshot?
We will surely help you to track it in deep!  
Post time: 1-8-15 13:54:58
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BigT 21-7-15 11:20
Have same problem and tried to update but nothing happens.
Please advise, thank you

Hi bro,
You mean you have the same problem as MestreMacC?
Do you mean you cannot upload pics in this website?
Could you plz also give us your computer info and error screenshot?
We will report it to our tech team to track it for you.   
Post time: 1-8-15 13:57:10
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xberzerker 1-8-15 00:44
I am facing the same problem:

First it won't login, raising invalid user error. once you change fro ...

Hi my friend,
Got it, do  you also have the same problem as MestreMacC too?
Could you plz kindly send us your computer information and error screenshots? (The screenshots in fast mode and compatible mode both)
We will report it to our tech team to track it for you soon. Plz don't worry.
Thx my friend. Nice day!  
Post time: 2-8-15 01:02:37
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MissUC_Naomi 1-8-15 13:57
Hi my friend,
Got it, do  you also have the same problem as MestreMacC too?
Could you plz kindly s ...

Just try to use NetFlix and stop asking us for an second action. We are the few who spend some time reporting, but since just by using netflix you would detect the problem, it is boresome to have to gather and send more info.
Post time: 2-8-15 17:18:05
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xberzerker 2-8-15 01:02
Just try to use NetFlix and stop asking us for an second action. We are the few who spend some tim ...

Hi,xberzerker bro~
Sorry for the trouble.
We can totally understand your feelings.We’ve tested the site,but some video needs to pay for it,we cannot test it correctly as the customer service staff.So we need to collect more info to report it to our tech team for further check,so they can find the proper solution.Hope you could kindly understand.We are taking highly for this issue,and we really really want to resolve it for you guys.
So the requested info:
Your pc version: menu-help-about
Computer info:
Specific video url which cannot show the image:
The screenshot in other browser:
We will forward it immediately to our tech team.
Thank you for your cooperation.Great day~
Post time: 2-8-15 20:09:19
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MissUC_Yedda 2-8-15 17:18
Hi,xberzerker bro~
Sorry for the trouble.
We can totally understand your feelings.We’ve tested th ...
We’ve tested the site,but some video needs to pay for it

So you mean that some other free videos are working properly? C'mon, it is not like you tested some of these. You should know that none of the videos are working due to the very same problem: The lack of widevinecmd plugin.

anyway... here is the info:

netflix error

netflix error

sysinfo.txt

724.67 KB, Downloads: 7

my system info

Post time: 3-8-15 17:24:02
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xberzerker 2-8-15 20:09
So you mean that some other free videos are working properly? C'mon, it is not like you tested so ...

Hi bro,
Thanks for your cooperation~
In order to track and solve your problem,we still need the info below to report it to our tech team to check:
*version of the browser(menu>help>about):
*PC model:
*at least one video link to test please:
Look forward to your reply,we are truely want to help you out.

Wish you a best day!
Post time: 4-8-15 07:12:42
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MissUC_Emmalqh 3-8-15 17:24
Hi bro,
Thanks for your cooperation~
In order to track and solve your problem,we still need the in ...

giving up. rolling back to chrome. can't understand why you don't simply try netflix yourself. it will probably not work. then you gather all that stuff you need and make your browser better.
getting out before you ask me to solve the problem myself.
Post time: 4-8-15 14:03:45
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xberzerker 4-8-15 07:12
giving up. rolling back to chrome. can't understand why you don't simply try netflix yourself. it  ...

Sorry, my friend
Do not be angry. We have reported your problem to our tech team for further check. We will optimize the browser, but more time is needed. So hope you can kindly understand and wait patiently.
Sorry again for the trouble.
Thanks for your support~
Post time: 6-8-15 12:36:04
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xberzerker 2-8-15 20:09
So you mean that some other free videos are working properly? C'mon, it is not like you tested so ...

Yep. Just tried Netflix for the first time on UC Browser and see that I am having the exact same issue due to not having WidevineCdm component that Google Chrome has
Post time: 6-8-15 15:07:02
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dhandy89 6-8-15 12:36
Yep. Just tried Netflix for the first time on UC Browser and see that I am having the exact same is ...

Hi bro,
As our tech team has checked, to open the videos in this website, need to download a decoder which needs to pay first.
Our tech team will evaluate it and make plan to optimize it. But you know to negotiate withe website provider is not so easy, it still needs time, hope you can understand.
Thx for your reminder! Really appreciate that.  

Post time: 5-11-15 22:49:41
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Wow, I'm new and I like UC Browser, but I was hoping to use this for my Netflixing but I guess I will have to use Firefox or Chrome or several other browsers that seem to work just fine. Why doesn't UC support Netflix? Why can't you get it working? Please give us an answer. I would like to use UC as my default browser as Chrome really hogs way too much memory. And Firefox.. well, let's just say Firefox has seen better days and it is rapidly becoming more and more horrible with every new update.
Post time: 23-12-15 10:51:33
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To Solve, change the speed mode (IE)

Post time: 18-2-16 10:01:18
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Edited by xberzerker at 18-2-16 10:02
kindam 23-12-15 10:51
To Solve, change the speed mode (IE)

if i change from speed mode to compatibility mode, i get black screen playback, but audio and subtitle working.
Post time: 20-9-16 10:18:46
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Some problem here, someone got some solution yet?
Post time: 21-9-16 22:45:17
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Guys just use a different browser, until this issue that has plagued this browser for some time now is fixed.
Post time: 29-1-17 01:11:08
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Please add WidevineCdm Component to UC Browser. This will help with view content on certain websites.
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22-11-17 18:48 GMT+8

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